Reference

Terms That Govern Your ssh8 Account

These terms set out what you agree to when you open and use an ssh8 account. Access and eligibility depend on your local law and the regions we currently support — read through before you get started.

Account EligibilityWallet & Deposit RulesbKash · Nagad · RocketAccount Suspension Policy
ssh8 Terms That Govern Your ssh8 Account
HOW WE OPERATE

How ssh8 Handles Your Account

We keep your account data and wallet activity under strict internal controls. Here is how we approach the areas that matter most under these terms.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You can request a summary of your account data by contacting support in writing.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are released only after we confirm the registered wallet number matches the account holder name on file — no exceptions.

Terms Updates

When we update these terms, we post the revised version on ssh8 with the effective date. You can request a copy of any previous version by contacting our support team.

TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. Reach us through the channels below and include your account reference so we can respond accurately.

Live Chat Raise a terms or account query through live chat on ssh8. Have your account details ready so we can pull up your record and respond without delay.
Email Support Send detailed terms questions or formal account concerns to our support email. We aim to respond to written queries within one business day.
Account Help Centre The Help Centre on ssh8 covers common terms questions — account closure, wallet rules, and eligibility — with step-by-step account guidance.

Common Questions on These Terms

These are the questions we hear most often about account rules, eligibility, and how these terms apply to your use of ssh8.

Eligibility depends on your local law and the regions ssh8 currently supports. It is your responsibility to confirm that accessing our platform is permitted in your location before registering.

No. Each person may hold one account only. Operating multiple accounts is a breach of these terms and will result in all associated accounts being suspended pending review.

If your account is suspended, any confirmed deposit balance is held securely. Contact support with your account reference and we will walk you through the review and return process.

Send a written request to our support email from the address registered on your account. We will compile your account and transaction records and respond within the timeframe required by applicable rules.

If you do not accept a revised version of these terms, you should stop using your account and contact support to request closure. Continued use after the effective date means you accept the update.

The core account terms apply equally regardless of which local payment rail you use. Payment-specific conditions — such as processing steps — are shown at the point of transaction and form part of your agreement.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.